PG PATRIOT APP

Click Here to open the PG Patriot App (The Phapp) Etiquette in a new tab/page.

You will need to register an account inside the app to receive notifications.
Click the 3-line menu at the top corner of the app.
Click on the “Don’t have an account?” question.
Register your account with the information you want to use.
The login within the app is not asking for your Google/Apple credentials. (You can use whatever password you want to set it up with.)

1. Open the app and click on the 3-line menu at the top right corner.
If you have not registered an internal PGPA account yet, it will have a “Login” option. (The login within the app is not asking for your Google/Apple credentials. You will need to register an account inside the app to receive notifications. Use the link next to the “Don’t have an account?” question. (You can use whatever password you want to set it up with.) Once you have completed this step, if taken out of the profile menu, go back to the 3-line menu at the top right corner and continue with the following steps:
2. Click on the edit icon, (it may be a pencil), the word “edit”, or the middle of the upper box where it says “User Info”. (This depends on your device type.)
3. Click “Edit” in the lower left corner of the same box on the next screen.
4. Enter your name/username as you want it to be seen in the chat in the DISPLAY NAME field and enter any other information you want to have in your PUBLIC profile.
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NOTES:
The above steps are now mandatory to remain a member of the Community Wall feature.
Updating only the profile avatar/photo does not meet this requirement.
Anyone continuing to post under the default “Someone” will have their Community Wall account deleted.

Try each step and check to see if it resolves the issue before moving to the next step:
1. Register and login for an internal PG Patriot App account within the app. (See “Unable to Login…” further down in the F.A.Q.)
2. Logout and log back into your internal PG Patriot App account.
3. Shut down the PG Patriot App totally, and then clear the cache for the PG Patriot App on your device.
4. You may also need to delete the data on the app as well. (Keep in mind that deleting the data on your app will make you log back in to the PGPA internal account that allows you to receive notifications. This is separate from your device or service provider account.) After you follow the steps in the link below that applies to your device, reboot your device.

iPhones:
https://www.capterra.com/resources/how-to-clear-app-cache-on-iphone/

Androids:
https://www.androidpolice.com/clear-app-cache-data-android/

5. If this doesn’t work for you, uninstall and re-install the app. If taken to the benefits/red subscription box screen, click the “Restore Purchases” link under the box.

The PG Patriot App is only available for Apple and Android/Google phones and tablets.

For android/google devices the Google Play Store;
https://play.google.com/store/apps/details?id=com.cfad6e2dec46.app

or for Apple devices the iStore App Marketplace.
https://apps.apple.com/us/app/pg-patriot-app/id6502476415

If these links do not work for you, depending on your device, you will need to visit the appropriate app store. Once you are in the correct app marketplace, search for PG Patriot App.

When you request a password reset on your internal PGPA account, the secret code is automatically sent the email you registered the account with.

On the Notifications page, the “General Notifications” toggle switch controls the Push Notifications that you receive from the notification “groups” listed on the notifications screen, currently the “App Administration” and “LIVE Schedule/Status” groups as well as “General Notifications”.

On the Community Wall page, the “Join Group”/ “Leave Group” toggle button controls the notifications from the Community Wall “group”.

Click on the Notifications tab in the PGPA (PG Patriot App)
Make sure the General Notifications toggle switch is on (Green).
Select the check boxes next to the groups that you want to receive notifications from.

1. Click on the Notifications tab.
2. Click the General Notifications toggle switch on (green).
3. Click the box next to the LIVE Schedule/Status and App Administrative Groups. 
4. Go back to the Main Menu, click More Options, click the Community Wall tab.
5. Click the “Leave Group” button, (it will toggle switch and now say “Join Group”. Leave it here).
6. Totally close the PG Patriot App. (Needed on some devices to save settings.)

This will stop the notifications from the Community Wall and leave the Push Notifications from the administrative team on.

1. On the “Notifications” page, turn off the General Notifications toggle switch (no longer green). (You will not receive our Push Notifications while this is turned off. There will not be any during the LIVE anyways.)
2. From the Main Menu, click More Options, click on “Community Wall”, at the top left corner click the “Leave Group” button.
3. Totally shut down the PG Patriot App and re-open it. (This may not be necessary on your device, but just in case.)
4. After closing the app:
   Re-open the app > click More Options > click on the Community Wall tab.
5. The “Join Group”/”Leave Group” toggle switch should say “Join Group” now. If it does, leave it.
   If not, repeat step 2 through 4, and if not after that, please see the steps to clear the cache and app data.
6. When you want to type/post a question, click the red post button in the lower right corner, (it will drop you back into the group while you are posting. The Join Group toggle button will now say “Leave Group”).
7. After posting your question, the notifications will start again. Click the Leave Group button again to keep the notifications from popping up. You will still be able to see other questions as they automatically scroll through. (You may or may not be able to scroll through prior posts when not “joined” in the group.)AFTER THE LIVE:
8. When the LIVE is over, go to the Notifications tab and make sure you have the “General Notifications” toggle switch on (green), with the LIVE Scheduling/Status Group and the App Administrative boxes checked.
9. Click the “Leave Group” button under the Community Wall.
10. Totally close the PG Patriot App. (May or may not be needed on your specific device to save the settings.)

This will stop the notifications from the Community Wall while you are not using the app and leave the Push Notifications from the PGPA Support team subject matter groups on.

Please verify you received payment confirmation on either your device’s app store account or the payment account associated with your purchase. If the payment has processed…

You may have a setting that is interfering with the app. Please check the app settings on your device and make sure that In-App Purchases are Enabled, (click the hyperlink below for instructions), and for Apple devices, verify that the setting “Deleting Apps” is set to Allow.

https://www.businessinsider.com/guides/tech/in-app-purchases

The app may need to be uninstalled and re-installed outside of these settings in order to force the installation of the latest update.

Please let us know if this resolved your issue or if we can be of further assistance.

For your own devices, (registered under the same Apple ID or Google Play account), you can download the app to the new or secondary device and then click Restore Purchases. The app should open on that device now.

For other devices not on your individual account, the Family Sharing option is available. Please search App Family Sharing and follow the Support instructions for your account and type of devices, (Apple or Android/Google).

REFUND POLICY:

The PG Patriot App follows the refund period offered in both the Google Play Store and the Apple App Marketplace and is as follows: PGPA subscription refunds can be claimed within the first 30 days of access for the app through the Google Play Store or Apple App Marketplace accounts associated with your device and the original purchase. After 30 days refunds are not granted for any reason.

Refunds will not be given if you are banned from the Community Wall, (or any other social interaction, chat, or posting feature), due to your behavior when using such feature. All users may maintain access to the other features of the app not tied to an internal account as permitted by app technology and future updates.